FAQ

Use the personalization field shown on the product page and enter the requested details before adding the item to cart. Each product page explains the options that apply to that item.

For the Custom Gold Charm Necklace, choose charms in the left-to-right order you want them placed. Your selected order appears in the product summary and is saved with the cart item.

Where stated on a product page, made-to-order production is ready to ship in 1–2 business days. Shipping timing is shown during checkout.

Contact us as soon as possible with your order details. We will confirm whether a change is still possible.

Follow the care guidance shown on your product page. When care guidance is included, avoid swimming, sleeping in jewelry, and applying fragrance or lotions directly to the piece.